Thank you for choosing Dudujade products.
We strongly recommend buyers to read pre-sales agreements as below before making payments for your items.
1. All of our items are GTC certified natural jadeite jewelry with finest quality. Each item has its unique GTC certification for its Grade A feature (natural stones without any heat treament or artificial enhancement).
2. Every item is photographed with Canon D6 DC in natural lighting without any photo editing. The difference between image quality and actual quality is minor but no zero.We make all reasonable efforts to display the products as accurately as possible. However, the colors we use, as well as the display and color capabilities of your computer monitor, will affect the colors that you actually see on your screen. We cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. So buyers should be aware of the possible minor gap.
3. Delivery is all door-to-door service by default courier SF express (domestic) and EMS/DHL (overseas). Buyers need to pay cash to the postman when delivered for the freight (CNY22) and insurance (5%) for domestic delivery.
4. If you’re not 100% satisfied with your purchase, you just need to return it within 24 hours (VIP or returned customers enjoy 72 hours free return). No questions asked. Buyers are responsible for the return freight plus insurance charge.
5. All ring settings are using 18K gold. We offer free re-sizing service but once re-sized, but re-sized rings per customer requirements are not subject to free return policy. We strongly recommend customers to do resizing at local jewelry stores after you finalized the items is the one you confirmed to buy. Alternatively, if you confirmed the item is the one you like, you're welcomed to courier back to enjoy free re-sizing service as well.
6. No discounts are offered for all products. No bargains. We will have promotions at year-end or holiday seasons such as Spring Festival.
Finally, thanks again for your support and for royal customers, we will provide small gifts for your next purchase.
Elaine Ma (Founder of Dudujade)